• Training Room

    Complaints Champion Workshop
    Provider   Organisational and Staff Development Unit

    This 90 minute briefing session is for staff taking on the role of Complaints Champions and will include a short briefing on this role followed by an interactive Q & A session.

Duration 1 hour 30 mins

Course Type Presentation

Booking Status Archived

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Target Audience: Staff who are taking on the role of Complaints Champion

These briefing sessions are for Complaints Champions and will focus on the University’s Complaints Handling Procedure and their role in it.  These sessions will run for a maximum of 90 mins and will consist of a briefing on the role of a Complaints Champion, the Complaints Handling Procedure, handling of frontline complaints and the mechanism for recording complaints.  This will be followed by a question and answer session.

 



Delivered By: Jane Meredith, Corporate Governance Officer

Prerequisites

None