Is this course right for me?
Target Audience: Any Staff facing confrontation and challenging individuals within the workplace.
When a colleague (or client) behaves in a confrontational manner you may find it difficult to deal with and even perhaps feel threatened or angry yourself. The first step when facing challenging behaviour in others is being able to recognise and manage your own behaviours - you can't control others but you can control yourself!
This half day workshop is intended to provide you with a range of practical tools and tips which you can use the next time you face confrontation and challenging individuals within the workplace.
This course will cover the following:
- Why we all find some people 'difficult'
- What's going on "behind the scenes" of the behaviours we see
- How to identify why some people 'just push our buttons'
- To recognise your own emotional response to different challenging situations
- How to manage and respond appropriately to conflict
- To identify the games other people play and how to avoid getting drawn in
Delivered By: MBL (Seminars) Limited
When applying for a course, you should note that there will be a £50* to your department if you cancel within 5** working days or you do not attend, and a £25 charge for cancellations/ non-attendance between 6 and 10 working days. There will be no charge for cancellation made 10 or more working days before the event. Notifications should be made to OSDU@strath.ac.uk
A department is welcome to send someone else in your place if they wish without incurring a charge, providing that person has the necessary pre-requisites for the course. In the case of courses split over more than one day, you must attend ALL parts of the course. If you fail to attend any part you will be charged as outlined above.
*This is the standard charge for cancellation or non-attendance of course of 1 days duration or less. For some courses there may be a higher cancellation charge and if this is the case you will be advised of this at the time of booking.
**Any bookings made within 10 days of the event will incur the charges as specified.