Is this course right for me?
Target Audience: All Staff
Participants in this full day workshop will gain invaluable skills and techniques that are the fundamentals of service professionalism and you will be encourage to take pride in what you do.
Through this interactive programme, we will get you to think about your own experiences of good and bad service, understand why your role has such an impact on your customers experience, and learn vital communication and listening skills that will set you up for success.
By the end of this session you will have covered:
- Why customer service is such an important part of your role
- How to make an excellent first impression and make customers feel welcome
- How using customers ames can help to create a good rapport, and techniques for remembering names
- Communication skills for success
- How to empathise with customers
- The importance of listening
Delivered By: Susan Lynch, Organisational and Staff Development Unit
When applying for a course, you should note that there will be a £50* to your department if you cancel within 5** working days or you do not attend, and a £25 charge for cancellations/ non-attendance between 6 and 10 working days. There will be no charge for cancellation made 10 or more working days before the event. Notifications should be made to OSDU@strath.ac.uk
A department is welcome to send someone else in your place if they wish without incurring a charge, providing that person has the necessary pre-requisites for the course. In the case of courses split over more than one day, you must attend ALL parts of the course. If you fail to attend any part you will be charged as outlined above.
*This is the standard charge for cancellation or non-attendance of course of 1 days duration or less. For some courses there may be a higher cancellation charge and if this is the case you will be advised of this at the time of booking.
**Any bookings made within 10 days of the event will incur the charges as specified.