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    Professional Services Development Programme
    Provider   Organisational and Staff Development Unit

    The purpose of the programme is to equip admin staff to develop in their role. The programme is supported by the Association of University Administrators CPD Framework

Duration 6 sessions

Course Type Series

Booking Status Contact Provider

Is this course right for me?

Target Audience: APS Staff Grade 4 and above

** All prospective participants should attend the introductory session prior to joining the programme.  The information session is bookable via the on-line booking system.

The purpose of the programme is to equip admin staff to develop in their role. It has been designed to support the standards as described in both the Strathclyde Job Level Descriptors and and the Professional Behaviours described in the Association of University Administrators CPD Framework. The programme consists for 6 workshops plus relevant on-line modules.

For those participants who wish to progress into 1st Line Leadership roles, the programme has also been mapped across to the ILM level 3 in Leadership and Management.  Participants will have the option of working towards the ILM Award upon payment of registration fees.

January to June 



  • Module 1: Confident and Effective Communication
  • Module 2: Problem Solving and Decision Making
  • Module 3: Developing Yourself and Others
  • Module 4: Understanding Innovation and Change in the Workplace
  • Module 5: Planning and Allocating Work
  • Module 6: Customer Care in the Workplace




We are committed to ensuring our events and courses are accessible to all staff. If you feel you have a disability, health issue, or neurodivergent condition that may affect your ability to access, participate or engage in this course, please get in touch with us at osdu@strath.ac.uk to discuss your specific support requirements.

Delivered By: Janet Milne, OSDU


Participants must be grade 4 or above to take part in the programme, and those who wish to work towards the ILM Award, must be grade 5 or above.

Cancellation Policy

When applying for a course, you should note that there will be a £50* to your department if you cancel within 5** working days or you do not attend, and a £25 charge for cancellations/ non-attendance between 6 and 10 working days. There will be no charge for cancellation made 10 or more working days before the event. Notifications should be made to OSDU@strath.ac.uk

A department is welcome to send someone else in your place if they wish without incurring a charge, providing that person has the necessary pre-requisites for the course. In the case of courses split over more than one day, you must attend ALL parts of the course. If you fail to attend any part you will be charged as outlined above.

*This is the standard charge for cancellation or non-attendance of course of 1 days duration or less. For some courses there may be a higher cancellation charge and if this is the case you will be advised of this at the time of booking.

**Any bookings made within 10 days of the event will incur the charges as specified.