• Training Room

    Frontline Complaints Workshops
    Provider   Strategy & Policy

    This 90 minute briefing session is for all staff and will include a short briefing on the Complaints Handling Procedure, focusing on handling complaints at frontline, followed by an interactive Q & A session.

Duration 1 hour 30 mins

Course Type Workshop

Booking Status Contact Provider

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Target Audience: All Staff

These briefing sessions are for all staff.  The workshop will focus on the University’s Complaints Handling Procedure the role of staff in handling complaints at frontline.  These sessions will run for a maximum of 90 mins and will consist of a briefing on the Complaints Handling Procedure, handling of frontline complaints, the mechanism for recording complaints and the role of Complaints Champion.  This will be followed by a question and answer session.

Delivered By: Jane Meredith, Corporate Governance Officer