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Target Audience: Leaders and Managers
People with 'high conflict' personalities unconsciously tend toward all-or-nothing thinking, unmanaged emotions, extreme behaviour and a preoccupation with blaming others.
As a consequence they may be more likely to cause conflict in the workplace. This course will show you how to identify high conflict personality types and how to manage conflict in the workplace.
This course will cover the following:
- How to identify high-conflict personality types and their common conflict dynamics
- How to understand the frequent cognitive distortions and preoccupation with blaming behaviour of high-conflict personalities
- How to identify methods for handling high-conflict personalities in legal and workplace disputes
- How to better manage yourself when dealing with high conflict personalities
Delivered By: MBL (Seminars) Limited
When applying for a course, you should note that there will be a £50* to your department if you cancel within 5** working days or you do not attend, and a £25 charge for cancellations/ non-attendance between 6 and 10 working days. There will be no charge for cancellation made 10 or more working days before the event. Notifications should be made to OSDU@strath.ac.uk
A department is welcome to send someone else in your place if they wish without incurring a charge, providing that person has the necessary pre-requisites for the course. In the case of courses split over more than one day, you must attend ALL parts of the course. If you fail to attend any part you will be charged as outlined above.
*This is the standard charge for cancellation or non-attendance of course of 1 days duration or less. For some courses there may be a higher cancellation charge and if this is the case you will be advised of this at the time of booking.
**Any bookings made within 10 days of the event will incur the charges as specified.