• Training Room

    Complaints Champion Workshops - Copy
    Provider   Strategy & Policy

    This 90 minute briefing session is for staff taking on the role of Complaints Champions and will include a short briefing on this role followed by an interactive Q & A session.

Duration 1 hour 30 mins

Course Type Workshop

Booking Status Waiting List

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Target Audience: All Staff

These briefing sessions are for all staff.  The workshop will focus on the University’s Complaints Handling Procedure and staff's role in it.  These sessions will run for a maximum of 90 mins and will consist of a briefing on the role of a Complaints Champion, the Complaints Handling Procedure, handling of frontline complaints and the mechanism for recording complaints.  This will be followed by a question and answer session.



Delivered By: Jane Meredith, Corporate Governance Officer

Prerequisites

None