• Training Room

    Revised Complaints Handling Procedure
    Provider   Strategy & Planning

    This 60 minute briefing session will focus on the revised Complaints Handling Procedure implemented from 1 April 2021. It is aimed at staff who are familiar with, and have been working with, the University's Complaints Handling Procedure which has been in place since 2013.

Duration 1 hour

Course Type Workshop

Booking Status Waiting List

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Target Audience: All Staff

The briefing will focus on the new aspects of the revised Complaints Handling Procedure, implemented in 2021, and where it differs from the previous version.  The session will run for a maximum of 60 minutes and will consist of a briefing with an opportunity to raise questions. 

These sessions are not aimed at staff who wish to learn about the Complaints Handling Procedure from scratch and how to handle frontline complaints.  Training for staff in this position will be launched shortly via MyPlace.


Delivered By: Jane Meredith, Corporate Governance Officer


Practical knowledge of the previous Complaints Handling Procedure and/or attendance at previous Frontline Complaints Handling sessions.