Is this course right for me?
Target Audience: Managers and Leaders
Difficult staff behaviour is a growing problem for all Organisations. As well as continuous demands of customers and clients more problems develop within the workplace due to often extreme persistent and difficult staff behaviour at all levels.
The 2 session online workshop is not purely about bullying or difficult behaviour but seeks to help staff and managers understand excessive persistent difficult behaviour from staff in the workplace and ways to handle it more effectively.
When dealing with persistent and difficult staff behaviour it is vital to approach from two perspectives; an organisational and interpersonal perspective; neither one alone is as effective as both utilised together. In this world of ever increasing demands and targets coupled with an ever-decreasing level of staff, handling ongoing staff issues effectively is essential to maximise individual, team and organisational effective practice.
The aim is to address those who manipulate and control others at all levels of the organisation, giving skills and strategies to managers. By the end of the workshop you will have covered:
- Understanding difficult behaviour in others and the affect that can have on work and life in general.
- Awareness of difficult personality types and the way they present and develop.
- Understanding and Identifying the Predator from the Prey
- Developing effective strategies to manage extreme difficult behaviour in the workplace.
- Defining and developing a consistent organisational and interpersonal approach when dealing with extreme difficult behaviours.
- Use of an active case study to identify language and behaviour of an extreme difficult behaviour person (The EDB).
- Recognise key warning signs to help tackle extreme difficult behaviour at an early stage.
Delivered By: Martin J Smith, ITC Consulting Ltd
Prerequisites
CANCELLATION POLICY
When applying for a course, you should note that there will be a £50* to your department if you cancel within 5** working days or you do not attend, and a £25 charge for cancellations/ non-attendance between 6 and 10 working days. There will be no charge for cancellation made 10 or more working days before the event. Notifications should be made to OSDU@strath.ac.uk
A department is welcome to send someone else in your place if they wish without incurring a charge, providing that person has the necessary pre-requisites for the course. In the case of courses split over more than one day, you must attend ALL parts of the course. If you fail to attend any part you will be charged as outlined above.
*This is the standard charge for cancellation or non-attendance of course of 1 days duration or less. For some courses there may be a higher cancellation charge and if this is the case you will be advised of this at the time of booking.
**Any bookings made within 10 days of the event will incur the charges as specified.