The aim of this course is to help participants develop and improve their investigation skills with a specific focus on complaints handling. The course is offered to nominated members of staff who will conduct complaints investigations at Stage 2.

Target Audience: Investigating Officers for Stage 2 complaints

This course is an introduction to delegation. Delegation is a skill which can be learned and aids team productivity and morale. It is a development process and helps people and teams to develop to their full potential.

Target Audience: Staff Supervisors

This half day workshop will develop your influencing and negotiating skills. It will explore a range of tried and tested models to help you get results, appreciate effective influencing behaviours and encourage positive conversations with others.

Target Audience: For those in a leadership role

This one day workshop will help leaders effectively embed change. It will explore the change process and consider practical ways that leaders can manage change, how to support people through change and how to enhance their own resilience throughout change.

Target Audience: For any member of staff who is managing and leading change

This workshop will help you manage your team by offering an introduction to leadership and the associated skills. It will help you work effectively through your team to deliver results and develop others capability to perform.

Target Audience: For those in a leadership role

This half day workshop is aimed at practising/potential first line managers. During this session you will develop knowledge and understanding of how to plan and allocate work.

Target Audience: Practising or potential first line managers

This course is aimed at leaders & managers. This course will provide participants with the background knowledge of non-directive coaching and techniques that can be employed in a coaching approach, coaching practice and feedback.

Target Audience: Managers and Leaders