Any member of staff can receive a complaint at any time. In this online, self-directed module learn when the University’s Complaints Handling Procedure should be used and how to handle and respond to a complaint at frontline.

Target Audience: All Staff

This 60 minute briefing session will focus on the revised Complaints Handling Procedure implemented from 1 April 2021. It is aimed at staff who are familiar with, and have been working with, the University's Complaints Handling Procedure which has been in place since 2013.

Target Audience: All Staff

SUnBIRD (Strathclyde University Business Intelligence Reports and Dashboards) browser-based system gives access to management information aligned to our strategic goals, provides easy-to-use interfaces, strong reporting and drill-down capability from the enterprise data warehouse.

Target Audience: All Staff