Your search has returned 313 courses. Academic Development Information Session show An opportunity for academic professional staff (traditional academic, teaching, research and knowledge exchange staff) to come along to meet with a member of the Academic Development team in order to benefit from support in understanding the development opportunities available. Target Audience: Staff seeking to engage with academic development programmes View Course Details > Academic Writing - Online show This class has been developed for Online delivery and will be offered Online for the forseeable future Target Audience: Academic & Research Staff View Course Details > Active Bystander Training show Active Bystander is an 90 minute long, fast paced session which equips delegates with the skills to deal with bullying, sexual harassment and intimidation in the workplace. Target Audience: All staff at all levels/disciplines - academic/professional and technical staff. View Course Details > ADR - Setting SMART Objectives show This 20 minute video will be of interest to all Staff who are involved in the ADR process as either a reviewer or reviewee. The video will look at the ADR process and how to set objectives for the ADR process. Target Audience: All Staff View Course Details > ADR: A Focused Conversation (Academic, Research, Teaching & KE) show This 60 minute ZOOM session is for Academic and Academic related staff who are ADR reviewers. Target Audience: Academic and Academic related staff who are ADR reviewers View Course Details > ADR: A Focused Conversation (APS, Operational & Technical) show This 60 minute ZOOM session is for APS, Operational & Technical staff who are ADR reviewers. Target Audience: APS, Operational & Technical staff who are ADR reviewers View Course Details > An Introduction to Leadership show This ½ day workshop will give you an introduction to Leadership at Strathclyde. It will introduce leadership how we understand it at Strathclyde and what the skills are of Leadership. Target Audience: Leaders View Course Details > An Introduction to Project Management show This short introductory course is ideal if you are new/fairly new to projects. The aim of this course is to help you understand the principles & terminology of project management as well as giving you essential tools & techniques to help you scope, plan & deliver successful projects. Target Audience: Staff who are needing an introduction to Project Management View Course Details > Assessment for Learning in Higher Education Online show According to the principle of Assessment for Learning (AfL), assessment and feedback should always help students learn and succeed. AfL is at the heart of Strathclyde’s Assessment and Feedback Policy. Target Audience: For all staff involved in assessment and feedback , or those with particular interest in Assessment for Learning View Course Details > Aurora Network Lunch show Calling all Aurorians! Are you a previous or current Aurorian? We would like to invite you to a networking lunch on 28 March 2018 (12-2) in CW406a. Target Audience: Current & previous Aurora Delegates View Course Details > Aurora: Learning from Strathclyde Participants show Lunch followed by talks from Aurora participants. Target Audience: Everyone at Strathclyde View Course Details > Basic Business Statistics using Excel show This course is designed for professional and administrative staff who need to interpret and produce basic summary statistics, graphs and charts in business documents. The course assumes no prior knowledge of statistics. Target Audience: University Administrative and Professional Staff. View Course Details > Becoming a Strathclyde Supervisor show This workshop aims to provide an introduction to the practices and policies relating to supervising postgraduate research students at Strathclyde. This is a core workshop of the Strathclyde Supervisor Development Programme. Target Audience: All staff with a role in PG Research Supervision View Course Details > Belbin Team Development Day show Belbin Team Development Day for library Staff. Target Audience: Library Staff View Course Details > Building a Successful Research Career - Online show Building a Successful Research Career is run by OSDU (the Organisational & Staff Development Unit). It is designed for existing and aspiring research staff, particularly those in the early part of their career. Target Audience: Academic and Research Staff View Course Details > Building a Successful Research Career (BASRC) show Building a Successful Research Career is run by OSDU (the Organisational & Staff Development Unit). It is designed for existing and aspiring research staff, particularly those in the early part of their career Target Audience: Academic & Research Staff View Course Details > Building a Successful Research Career (BASRC) VIRA Award show Building a Successful Research Career is run by OSDU (the Organisational & Staff Development Unit). It is designed for existing and aspiring research staff, particularly those in the early part of their career Target Audience: Academic & Research Staff View Course Details > Career Anchors and Circles of Influence show A career anchors and circles of influence workshop presented by Janet Milne. Target Audience: Everyone at Strathclyde View Course Details > Career Progression in Admin and Professorial Services show A talk from Veena O'Halloran followed by an OSDU Professorial Services development session. Target Audience: Everyone at Strathclyde View Course Details > Carer's - Baking Workshop show Baking Workshop for Carers Target Audience: All Staff and Students View Course Details > Carer's - Advocacy for Carers show This is an hour long session outlining the main principles for self-advocacy with a Q&A opportunity Target Audience: All Caring Staff & Students View Course Details > Carer's - Assertiveness for Carers show This workshop will offer tools and techniques to present yourself in a confident and assertive manner. It will help you get your message across and influence others in an effective and positive way whilst still maintaining your authenticity. Target Audience: All Staff and Students View Course Details > Carer's - Desk Stretch Exercises show A short "at your desk" exercise class. It will be suitable for all fitness levels and the only equipment needed is a chair. She will be available after the session for any health, activity and well-being questions you may have. Target Audience: All Staff and Students View Course Details > Carer's - Family Quiz show Family Quiz for Carers Target Audience: All Caring Staff & Students View Course Details > Carer's - Full Body Stretch Exercises show Cat, our Active Lifestyle Officer from Strathclyde Sport, will present a short full body stretching session. It will be suitable for all fitness levels and no equipment is required. S Target Audience: All Caring Staff & Students View Course Details > Carer's - Home Fire Safety Workshops show Home Fire Safety Workshops The aim of this presentation is to provide valuable information to keep you and your family safe from the dangers of fire. Target Audience: All Staff and Students View Course Details > Carer's - Introduction to Autism show During this informal 1.5 hour session, there will be a short introduction to autism and then we will focus on practical strategies and tools parents and carers can use in their own lives. We will acknowledge the current circumstances autistic parent and carers are facing. Target Audience: Carer's in the University View Course Details > Carer's - Manual Handling for Carers. show This manual handling briefing session provides guidance for manual handling activities undertaken by carers e.g. moving and assisting of people. The briefing aims to provide sufficient information to help carers reduce the risk of injury from moving and assisting activities, Target Audience: All Caring Staff & Students View Course Details > Carer's - Talk on Power of Attorney show Discussion and Q & A on Power of Attorney with a focus on the current COVID-19 crisis. Target Audience: Carer's in the University View Course Details > Carer's - Wellbeing Wednesday Singing Club show Together we will have fun learning simple breathing techniques, warm ups and popular songs. This is open to all levels of ability, all you need is enthusiasm. To support everyone, don’t worry when we all sing each participant will be muted and that way you can really go for it! Target Audience: Open to - All Staff and Students View Course Details > Carers Policy Online Session show Join us in this short webinar to find the answers to the six most commonly asked questions related to our staff carers Target Audience: All staff View Course Details > Chairing Meetings show This short course introduces delegates to the key skills and techniques required to chair a meeting effectively. Target Audience: Intended for people who have little or no experience of Chairing meetings and who expect to have to chair a meeting within the next 6 months. View Course Details > Conferencing & Event Organisation At Strathclyde show A half day session on the practicalities of organising a conference or event within the University. The session is designed for anyone undertaking the organisation and running of an event within the University of Strathclyde. Target Audience: Staff members who organise conferences & events View Course Details > Confident Engagements show The course will focus on tools and techniques for developing confidence in general and the confidence to behave in an assertive manner in your dealings with others in the workplace. It is aimed at support staff in non-supervisory or non-managerial roles. Target Audience: Support staff in non-supervisory or non-managerial roles View Course Details > Confident Presentation Skills show These half day workshops will benefit staff at all levels by giving them the tools to communicate effectively in presentations to audiences of all sizes. Target Audience: All Staff View Course Details > Confident Presentations - For Speakers of Other Languages show English not your first language? Want to enhance you presentation skills when presenting in English? OSDU are hosting 8 early evening classes every Wednesday starting from the 18 Oct for 8 weeks, to help staff improve their spoken English presentation skills. Target Audience: Staff carrying out presentations for whom English is not their first language View Course Details > Conflict prevention and resolution in the supervisory relationship show This workshop will address the relational aspects of the supervisory process through the lens of mediation. This workshop can be used as a ‘Day-to-Day Supervision Skills’ option towards the Strathclyde Supervisor Development Programme. Target Audience: All staff with a role in PG Research Supervision View Course Details > Continuous Professional Development (CPD) Opportunities show The workshop will explain the benefits that IMechE membership brings, including access to great CPD resources. Target Audience: Engineering Technicians View Course Details > Course (Re) Design - Online show This class has been developed for Online delivery and will be offered Online for the forseeable future. Target Audience: Academic & Research Staff View Course Details > CPD: From Concept to Delivery show The aim of this series of workshops is to help attendees prepare a CPD course that is ready for marketing and delivery so that you and your colleagues can generate income for your Department. Target Audience: Anyone serious about developing a CPD course and those wishing additional in-depth support to complement and reinforce current Departmental activity View Course Details > Customer Service Skills show Participants in this full day workshop will gain invaluable skills and techniques that are the fundamentals of service professionalism and you will be encourage to take pride in what you do. Target Audience: All Staff View Course Details > Developing Your Doctoral Student's Career show Career development is an increasingly important aspect of the PhD journey. This workshop aims to support supervisors of doctoral students in promoting their student’s career development. Target Audience: All staff with a role in PG Research Supervision View Course Details > Digital Leadership show Whether technology is an enabler or driver of change we cannot argue that we are all feeling effects of change at a professional level. This full day session aims to break down the reality of change that is around us – making it real, comprehensible, non-threatening and useful. Target Audience: Leaders View Course Details > Engaging Doctoral Students with Writing show This workshop will support doctoral supervisors to establish productive writing habits for their students. This workshop can be used as a ‘Academic Writing & the Viva Voce Exam’ option towards the Strathclyde Supervisor Development Programme. Target Audience: All staff with a role in PG Research Supervision View Course Details > Enterprise, Commercialisation and Intellectual Property show Enterprise, Commercialisation and Intellectual Property Target Audience: Academic & Research Staff View Course Details > EU Settlement Scheme briefing for EEA nationals show This session will be provided by an external adviser on immigration from McGill and Co solicitors. As well as a general update on Brexit and known implications for EU staff, the session will provide information on the pilot of the EU Settlement Scheme. Target Audience: All EEA Staff (Non UK) View Course Details > Facilitation Skills for Professional Development show This 2 day workshop is aimed at staff who are working with groups of people to support their development. Target Audience: All staff View Course Details > Faculty of Science: EPSRC Mock Grant Panel Session show EPSRC mock grant panel training Target Audience: Academic staff members in Faculty of Science View Course Details > Faculty of Science: Pathways to Impact show Pathways to Impact training session: how to write one, what funders are looking for Target Audience: Academic staff members in Faculty of Science View Course Details > Faculty Science: Grant rebuttal/ peer review panel process information show Grant rebuttal and PI peer review in EPSRC research applications Target Audience: Academic Staff Members in Faculty of Science View Course Details > Finding your Strengths and Using them to Achieve your Ambitions show A taster workshop on Finding your Strengths and Using them to Achieve your Ambition presented by Jan Lee. Target Audience: Everyone at Strathclyde View Course Details > Focus! Plan! Attack! show Focus! Plan! Attack! workload management. A practical 1 day course full of tips and tricks to help you feel on top of your work rather than being buried by it. Regain your personal life even in a climate of doing more with less using an advanced common sense! Target Audience: All Staff View Course Details > French for Beginners show The aim of these beginner-level classes is to provide those with minimal or no knowledge of their chosen language the chance to enhance and gain skills in communicating effectively in that language. Target Audience: Beginners or near beginners. It is suited to those who may be going abroad for holidays. View Course Details > GBV First Responder - Training for Trainers show The aim of this two day course is to equip members of staff to deliver the following two courses 1. What is Gender-based Violence (GBV)? and 2. Responding Effectively to Disclosures of Gender-based violence (GBV) Target Audience: Staff who have undertaken both the half day and the one day GBV courses offered by OSDU View Course Details > Getting the Most out of Your Supervisory Relationship show This workshop will explore the dynamic between the Supervisor and Student to support positive relationships. This workshop can be used as a ‘Day-to-Day Supervision Skills’ option towards the Strathclyde Supervisor Development Programme. Target Audience: All staff with a role in PG Research Supervision View Course Details > Global Challenge Research Fund show Introduction to internal funding opportunities to support developing country partnerships addressing global challenges of economic and social development in the Global South. Target Audience: Academic and research staff seeking support for partnerships addressing challenges of international development View Course Details > H2020 Research & Innovation Staff Exchange (RISE) show This session will provide an overview of the opportunities available to staff under the Marie Sklodowska-Curie Research and Innovation Staff Exchange Scheme (MSCA RISE). It will be led by experts from the European Commission in Brussels, Head of Sector and RISE Project Officer. Target Audience: Academic/Research staff - all levels View Course Details > H2020: Hints and Tips for a Successful Proposal show This session will provide some hints and tips for preparing successful H2020 proposals. Target Audience: Academic, Research and Research Support Staff at All Levels View Course Details > HEA - Assessor & Mentoring Meeting show To assist you to assess and mentor HEA applicants in selecting the most appropriate Descriptor category to work toward. Target Audience: HEA - Assessor & Mentoring Meeting View Course Details > HEA Fellowship Network show AdvanceHE - Associate Fellowship, Fellowship, Senior Fellowship Target Audience: All staff interested in AdvanceHE fellowship View Course Details > Horizon 2020 Opportunities for Industrial Engagement in Horizon 2020 show This session will provide an overview of the funding opportunities available to facilitate collaborative research and innovation partnerships with industry. Target Audience: Academic/Research Staff, all levels View Course Details > Horizon 2020: BREXIT and access to Horizon 2020 Funding show This session will provide an overview of the information currently available relating to EU funding opportunities in light of the on-going Brexit process. Attendees will hear an overview of the main messages from the Government and the European Commission. Target Audience: Academic/Research Staff, all levels View Course Details > Horizon 2020: Overview of Marie Sklodowska-Curie Actions (MSCA) show Blazej Thomas, from the UK Research Office in Brussels (UKRO), will provide an overview of the opportunities for funding under the Horizon 2020 Marie Sklodowska-Curie Actions (MSCA). Target Audience: Academic/Research Staff, all levels View Course Details > Horizon 2020: The Programme and Hints and Tips for Success show This session will provide an overview of funding opportunities available through the European Commission’s Horizon 2020 Programme for Research and Innovation. Participants will also hear hints and tips for preparing successful proposals. Target Audience: Academic, Research and Research Support Staff at All Levels View Course Details > Horizon Europe: the next EU Framework Prog for Research and Innovation show This session will provide an overview of Horizon Europe – the next EU Framework Programme for Research and Innovation based on the European Commission’s proposal from early June. Target Audience: Academic/Research Staff - all levels View Course Details > How to Deal with Confrontation, Managing Stress & Challenging Situatio show How to Deal with Confrontation, Managing Stress & Challenging Situations at Work - A Workshop - 3 hour session Target Audience: Any Staff facing confrontation and challenging individuals within the workplace. View Course Details > How to Disagree Constructively show This unique and innovative workshop has been designed to help individuals and teams to improve their capacity for constructive disagreement and hence for effective collaboration and group decision making. Target Audience: Staff involved in Leadership roles View Course Details > How to Manage High Conflict Personalities show This half day workshop will show you how to identify high conflict personality types and how to manage conflict in the workplace. Target Audience: Leaders and Managers View Course Details > ILM 5 Certificate in Coaching and Mentoring show This qualification is for anyone who wishes to enhance their coaching approach and those with significant responsibility for developing people through effective coaching and mentoring as part of their daily role within an organisational context. Target Audience: Colleagues Wishing to Become Qualified as a Coach or have a Responsibility to Develop People View Course Details > ILM 5 Certificate in Coaching and Mentoring - Information Session show The ILM 5 Certificate in coaching and mentoring is for those who wish to achieve a coaching qualification and/or have responsibility for developing people. Target Audience: All staff at all levels/disciplines - academic/professional and technical staff. View Course Details > Improving Supervision Conversations show This workshop will focus on having better quality supervision conversations. This workshop can be used as a ‘Day-to-Day Supervision Skills’ option towards the Strathclyde Supervisor Development Programme. Target Audience: All staff with a role in PG Research Supervision View Course Details > Increasing Research Impact through International Development show An introduction to the funding opportunities for research and knowledge exchange in developing countries through aid agencies and development banks. Target Audience: Academic, Research and KE staff interested in working with developing country partners View Course Details > Information Drop in Session - Strathclyde Supervisor Development Prog show This open session is an opportunity to meet with a member of the Strathclyde Supervisor Development Programme team to discuss the new programme and how this supports Supervisor development at Strathclyde. Target Audience: All staff with a role in PG Research Supervision View Course Details > Internal Travel Funds - Global Engagements and GCRF show Briefing on internal funding available to support travel to build research collaborations with international partners. This includes developing country partnerships for developing GCRF proposals, as well as strategic collaborations with partners in Europe and elsewhere. Target Audience: Research Active Staff seeking to develop international collaborations. View Course Details > Introduction to Appreciative Inquiry show This full day introductory workshop will focus on the principles of Appreciative Inquiry with a deeper focus on the four-D process (Discover, Dream, Design & Destiny). Target Audience: All staff View Course Details > Introduction to convening and managing committees show Would you like to improve the quality of the meetings for which you are responsible? This short 90 minute session aims to help you to be a better convener or committee manager. Target Audience: Any member of staff who will ever convene a meeting or provide administrative support for a meeting View Course Details > Introduction to Leadership for PhD Supervisors show This workshop will introduce Leadership as a model for establishing and maintaining successful PhD supervisions Target Audience: All staff with a role in PG Research Supervision View Course Details > Introduction to Social Media show In this half day introductory course, we'll provide a broad overview of some of the biggest social networking platforms: Facebook, Twitter, Google+, Youtube, Linkedin, Pinterest and Blogging. The session is designed for anyone using social media within the workplace. Target Audience: All Staff View Course Details > Introduction to the last call of the H2020 Programme show Horizon 2020 is the largest ever European research & innovation programme, with a budget over EUR 70 billion between 2014 & 2020. Target Audience: Academic, Research & Research support staff at all levels. View Course Details > IP for Researchers: Unlock the potential of your intellectual property show This workshop will develop knowledge and understanding of intellectual property and its potential for PhD and early career researchers during their research projects in order to generate the next generation of innovators and entrepreneurs on how to develop, use and respect IP. Target Audience: PhD's and Early Career Researchers View Course Details > Leadership Conversations Series show This mini-series (90 mins) of 3 sessions will give you a handy set of skills and tools to more effectively frame your influencing, be constructive and clear in your feedback and achieve the outcomes that you intend and want from your conversations. Target Audience: All staff View Course Details > Leadership Development Day Facilitated by AdvanceHE show This session is a supportive space to take stock and reflect on leadership responsibilities. Target Audience: Leaders View Course Details > Leadership Development Prog (1st line leadership) - Intro Session show This is an hour session which will introduce participants to the course content and structure, how to engage in the optional elements of the programme, pre-programme objective setting and the options for ILM accreditation. Target Audience: First Line Managers responsible for Supervising Staff View Course Details > Leadership Development Programme (1st line leadership) show The purpose of the programme is to equip first level line managers with the necessary skill for supervising staff. It has been designed to support the standards as described in both the Strathclyde Job Level Descriptors & Strathclyde Leadership Competencies & Behaviours Frameworks Target Audience: First Line Managers responsible for Supervising Staff View Course Details > Leadership for Strategic Outcomes - Intro Session show This hour long session will introduce participants to the course content and structure, how to engage in the optional elements of the programme, pre-programme objective setting and the options for ILM accreditation. Target Audience: Team Leaders View Course Details > Leading and Growing through Change show This series of three workshops draws from positive organisational scholarship, appreciative enquiry and strengths-based leadership to offer practical concepts and tools. Target Audience: Leadership View Course Details > Lunch with Sir Phillip Campbell - Editor in Chief, Springer Nature show Sir Phillip Campbell, Editor in Chief of Springer Nature, will deliver a lunchtime talk with a focus on healthy and unhealthy research cultures. Target Audience: Academic & Research Staff View Course Details > Lunchtime Leadership - Pioneering series show This is a series of lunchtime sessions which will deal with leadership issues. Each session will include a presentation on a topic and the opportunity for discussion and debate with colleagues and the chance to share your ideas and pick up some new ones along the way. Target Audience: Staff in Leadership Roles View Course Details > Manage Your Energy not just Your Time show Energy not time is the key to vitality and quality of life. This full day workshop creatively explores the four dimensions of human energy - physical, emotional, mental and spiritual - and how to increase and balance them. Target Audience: Leaders View Course Details > Management & Leadership in H.E. - ONLINE show This module examines the structure of higher educational provision in Scotland, the origins and influences on policy making and looks at some of the major debates and current issues in the field of higher education. Target Audience: Academic & Research Staff View Course Details > Management Development: Delegation Skills show This course is an introduction to delegation. Delegation is a skill which can be learned and aids team productivity and morale. It is a development process and helps people and teams to develop to their full potential. Target Audience: Staff Supervisors View Course Details > Management Development: Influencing and Negotiating Skills show This half day workshop will develop your influencing and negotiating skills. It will explore a range of tried and tested models to help you get results, appreciate effective influencing behaviours and encourage positive conversations with others. Target Audience: For those in a leadership role View Course Details > Management Development: Leading Change show This one day workshop will help leaders effectively embed change. It will explore the change process and consider practical ways that leaders can manage change, how to support people through change and how to enhance their own resilience throughout change. Target Audience: For any member of staff who is managing and leading change View Course Details > Management Development: Leading, Motivating and Developing Teams show This workshop will help you manage your team by offering an introduction to leadership and the associated skills. It will help you work effectively through your team to deliver results and develop others capability to perform. Target Audience: For those in a leadership role View Course Details > Management Development: Planning and Allocating Work show This half day workshop is aimed at practising/potential first line managers. During this session you will develop knowledge and understanding of how to plan and allocate work. Target Audience: Practising or potential first line managers View Course Details > Management Development:Leading and Developing others through Coaching show This course is aimed at leaders & managers. This course will provide participants with the background knowledge of non-directive coaching and techniques that can be employed in a coaching approach, coaching practice and feedback. Target Audience: Managers and Leaders View Course Details > Managing Effective Meetings show This full day workshop will benefit staff at all levels by giving them the tools to manage meetings effectively. Target Audience: All Staff View Course Details > Marie Sklodowska-Curie Innovative Training Networks (ITNs) show This interactive information session will provide an overview of the collaborative PhD training opportunities available under the Marie Sklodowska-Curie Innovative Training Networks (ITN) scheme of Horizon 2020 (next deadline: 14 January 2020) Target Audience: Academic , Research & Research support staff all levels View Course Details > Meeting Servicing and Minute Taking for Beginners show This full day workshop is ideal if you are new/fairly new to servicing meetings and minute taking. Target Audience: Administrative staff who are new to meeting servicing and minute taking. View Course Details > Mental Health Awareness/Improvement show This course is a basic introduction to exploring Mental Health and Wellbeing. Participants will learn about the most common mental health conditions and how participating in certain activities can increase our mental wellbeing, and have a positive impact on our mental health. Target Audience: Staff (Strictly focussing on Student mental health) View Course Details > Mentoring @ Strathclyde: Information Session show This information session will introduce you to the current Mentoring @ Strathclyde Schemes to support staff with their career development. Target Audience: Academic Staff, Research Staff; Support Staff and Teaching Staff interested in mentoring View Course Details > MSCA Innovative Training Networks: Addressing impact show Workshop 2: Addressing Impact in your ITN Application Target Audience: Academic/Research Staff, all levels View Course Details > MSCA Innovative Training Networks: Building your training programme show Workshop 1: Building Training into your ITN application Target Audience: Academic/Research Staff, all levels View Course Details > Nature Masterclass: Scientific Writing and Publishing (staff) show Learn how to publish from Nature Research editors Target Audience: Researchers and staff that publish View Course Details > New Staff Induction Seminar show A seminar for newly appointed staff. The seminar will introduce you to working for the University of Strathclyde Target Audience: Newly Appointed Staff to the University View Course Details > Newton Fund Briefing Session show The session will provide an overview of the Newton Fund, part of the UK's official development assistance (ODA). Attendees will gain a better understanding of ODA and receive up-to-date information on the latest opportunities, with a focus on the British Council Links’ calls. Target Audience: Academic and Research Staff View Course Details > Pension Scheme Presentation by Strathclyde Pension Fund show A presentation for members of the Local Government Pension Scheme which will provide an overview of the scheme benefits and information regarding types of retirement (for example early, flexible), how the benefits are calculated and the pension and cash options available to members. Target Audience: For members of the Local Government Pension Scheme only View Course Details > Personal Effectiveness Series: Effecting Positive Engagements show This workshop will offer tools and techniques to present yourself in a confidence and assertiveness. It will explore tools to be effective and positive at influencing others. Target Audience: Academic, research, KE & teaching staff View Course Details > Planning a Positive Retirement show This full day information session is for those either considering retirement or about to retire in the near future. Target Audience: Anyone considering retirement or early or flexible retirement View Course Details > Pre-Commercialisation Masterclass show This practical, one-day workshop is designed to support academics and research staff in developing commercialisation skills for the future. Target Audience: Early career researchers and academics who are or may be commercialising University research. View Course Details > Preparing to be an Examiner or Convener show The PhD viva is a core part of the examination of PhD students and yet there is very little written about, and training given, in how to effectively examine PhD students. For many examiners the only training will have been their own viva and learning from peers on the job. Target Audience: All Academic Staff View Course Details > Preparing Your Student for Viva show This session is designed to complement the training offered to Viva candidates at Strathclyde. This workshop can be used as a ‘Academic Writing & the Viva Voce Exam’ option towards the Strathclyde Supervisor Development Programme. Target Audience: All staff with a role in PG Research Supervision View Course Details > Presentation Event – Leading for Strategic Outcomes show Presentation of the Internal Leadership Development Programme completion certificates and ILM level 5 Certificates in Leadership and Management for the 1st Line Leadership Development Programme. Target Audience: Participants of Leadership Licence Programme View Course Details > Presentation Event – Technical Leaders Programme show Presentation of the Internal Leadership Development Programme completion certificates and ILM level 3 Award in Leadership and Management for the Technical Leaders Development Programme Target Audience: Participants of Leadership Licence Programme View Course Details > Presentation Event - Technical Staff Development Programme show Presentation of the Internal Award for the Technical Staff Development Programme Target Audience: Participants of Leadership Licence Programme View Course Details > Principal's Engagement Session - All Staff show Staff engagement sessions hosted by the Principal Sir Jim McDonald via Zoom webinar. The Principal and a panel of University Senior Officers will share the next steps in the delivery of Vision 2025. Target Audience: Any staff who are unable to attend the session allocated to their Faculty/Directorate View Course Details > Principal's Engagement Session - Directorates Under CCO and USCO show Staff engagement sessions hosted by the Principal Sir Jim McDonald via Zoom webinar. The Principal and a panel of University Senior Officers will share the next steps in the delivery of Vision 2025. Target Audience: Staff from Directorates Under CCO and USCO View Course Details > Principal's Engagement Session - Directorates Under the CPO and CFO show Staff engagement sessions hosted by the Principal Sir Jim McDonald via Zoom webinar. The Principal and a panel of University Senior Officers will share the next steps in the delivery of Vision 2025. Target Audience: Staff from Directorates Under the CPO and CFO (Excluding Estates) View Course Details > Principal's Engagement Session - Estates show Staff engagement sessions hosted by the Principal Sir Jim McDonald via Zoom webinar. The Principal and a panel of University Senior Officers will share the next steps in the delivery of Vision 2025. Target Audience: Staff from Estates View Course Details > Principal's Engagement Session - Faculty of Engineering (Option 1) show Staff engagement sessions hosted by the Principal Sir Jim McDonald via Zoom webinar. The Principal and a panel of University Senior Officers will share the next steps in the delivery of Vision 2025. Target Audience: Staff from Faculty of Engineering View Course Details > Principal's Engagement Session - Faculty of Engineering (Option 2) show Staff engagement sessions hosted by the Principal Sir Jim McDonald via Zoom webinar. The Principal and a panel of University Senior Officers will share the next steps in the delivery of Vision 2025. Target Audience: Staff from the Faculty of Engineering View Course Details > Principal's Engagement Session - Faculty of HaSS show Staff engagement sessions hosted by the Principal Sir Jim McDonald via Zoom webinar. The Principal and a panel of University Senior Officers will share the next steps in the delivery of Vision 2025. Target Audience: Staff from the Faculty of HaSS View Course Details > Principal's Engagement Session - Faculty of Science show Staff engagement sessions hosted by the Principal Sir Jim McDonald via Zoom webinar. The Principal and a panel of University Senior Officers will share the next steps in the delivery of Vision 2025. Target Audience: Staff from Faculty of Science View Course Details > Principal's Engagement Session - Strathclyde Business School show Staff engagement sessions hosted by the Principal Sir Jim McDonald via Zoom webinar. The Principal and a panel of University Senior Officers will share the next steps in the delivery of Vision 2025. Target Audience: Staff from Strathclyde Business School View Course Details > Principal's Engagement Sessions show Staff engagement sessions hosted by the Principal Sir Jim McDonald via Zoom webinar. Target Audience: All Staff View Course Details > Professional Recognition of Learning and Teaching Information Workshop show This workshop will introduce you to the Strathclyde Recognition Pathways, discuss the requirements for recognition, assist you in selecting the most appropriate Descriptor category to work toward, and provide information on peer support networks and developmental opportunities. Target Audience: Learning and Teaching Staff View Course Details > Professional Services Development Programme show The purpose of the programme is to equip admin staff to develop in their role. It has been designed to support the standards as described in both the Strathclyde Job Level Descriptors and the SVQ Level 4 award in Administration. Target Audience: APS Staff Grade 4 and above View Course Details > Professional Services Development Programme- Intro Session show This is an hour session which will introduce participants to the course programme, content and structure Target Audience: APS Staff Grade 4 and above View Course Details > Recognition of Learning and Teaching for Technical Staff show This one hour session is designed to provide information to technical staff on how they can gain formal professional recognition (Associate Fellowship of the Higher Education Academy) for their formal or informal role in supporting learning and teaching. Target Audience: Technical Staff View Course Details > Report Writing show Learn how to structure a persuasive and compelling report, together with refreshing your knowledge of Plain English, grammar and punctuation. Target Audience: Anyone new to writing reports, or who wishes to improve their skills in this vital area. View Course Details > Research Bidding and Design - Getting Started - ONLINE show This class aims to enable research staff and early career academics starting out in research bidding and design to develop their knowledge, skills and abilities in development and submission of small, early career research proposals. Target Audience: For research staff and early career academics starting out in research bidding and design. Individuals from other staff categories may also find this class useful if they are intending to apply for research funding. View Course Details > Research Integrity & Ethics show Research integrity: what does it mean, why does it matter, and how might it be challenged? Target Audience: All staff with a role in PG Research Supervision View Course Details > Research Integrity Online - Staff show Participants will explore all aspects of Research Integrity. Target Audience: All Academic, Research, KE & Teaching Staff as well as any other staff members interested in this area. View Course Details > Researchers' Group AGM show Annual Genereal Meeting to review achievements and take a look at things going forward. Target Audience: Research Staff View Course Details > Responding Effectively to Disclosures of Gender-based violence (GBV) show The aim of this one day course is to equip members of staff to respond to disclosures of gender based violence in a way that is timely, appropriate and non-judgemental, and to do this with a clear understanding of the immediate needs of the survivor. Target Audience: Those who work in a front-facing role with students or staff in a support or advisory role who may have to respond to a confidential disclosure about gender based violence. View Course Details > Royal Society Funding Schemes: Info Session show This session will provide an overview of the Royal Society’s funding schemes. Target Audience: Final-year PhD students, post-doc and early career researchers to find out more about the variety of funding schemes on offer from the Royal Society View Course Details > Sickness Absence Management - Briefing Session show This course is aimed at staff with line management responsibility who have to implement the University's Sickness Absence Management Policy. The aim of the briefing session is to discuss how to implement the University's Sickness Absence Policy. Target Audience: Staff with line management responsibility View Course Details > Spanish for Beginners show The aim of these beginner-level classes is to provide those with minimal or no knowledge of their chosen language the chance to enhance and gain skills in communicating effectively in that language. Target Audience: Beginners or near beginners. It is suited to those who may be going abroad for holidays as well as those who wish to gain the basics in the language for their own personal development. View Course Details > Speaking in Public show This programme consists of 2 workshops which will help delegates develop their public speaking skills, improving their ability to communicate in all situations from interviews, to day to day interactions. Target Audience: Staff who deliver presentations in public View Course Details > SPIRAL - An Overview of EU Research Funding Opportunities show The course will cover the final calls of Horizon 2020, including MSCA Individual Fellowships; the European Green Deal call (actions linked to climate objectives); and Horizon Europe – the next European Framework Programme of Research 2021-2027 with a proposed budget of EUR 94.4bn. Target Audience: Academic, research and research support staff at all levels, including potential Supervisors of MSCA Individual Fellows View Course Details > SPIRAL - Apply for your first role: in academic posts & fellowships show This is an interactive webinar to explore aspects of both the big picture and the detail of academic job and fellowship applications. Target Audience: Research staff planning an academic research career View Course Details > SPIRAL - Applying for Post-Doctoral Fellowships show In this workshop you will find out what steps you should take, time frames, what a fellowship involves, international options, how to apply, the different types of fellowships available and how to use your connections to your advantage. Target Audience: Early Career Research Staff / Postdocs View Course Details > SPIRAL - Applying for your first role: in academic posts & fellowships show Aimed at Research Staff planning an academic career either through the independent researcher route (fellowships) or applying for their first lectureship (teaching and research). Target Audience: Research staff planning an academic research career View Course Details > SPIRAL - Building Productive Relationships with Industry show This course will contain a mix of information and practical activities. Target Audience: Anyone looking to build or improve their network. View Course Details > SPIRAL - Building Sustainable Research Partnerships show This practical workshop is for research leaders who would like to gain an overview and awareness of the key aspects of building sustainable research partnerships Target Audience: Early Career Academics and Chancellor’s Fellows View Course Details > SPIRAL - Careers within and beyond academia show If you are interested in continuing research or if you are thinking of moving away from academia then it is never too early to start planning ahead and thinking about what direction you want your career to go. Target Audience: All Research, KE and Teaching Staff interested in finding out more about their career options View Course Details > SPIRAL - Communicate with Confidence: Straight Talking show As you grow in seniority, your interactions with colleagues and clients can become more complex. This opens up exciting opportunities but also poses potential challenges. This half-day course is a practical and engaging exploration of these areas of communication. Target Audience: Academic, Teaching, Research and KE staff View Course Details > SPIRAL - Communicating Your Research Online show This Zoom-taught workshop will focus on online communication strategies and tools for researchers. Target Audience: Research, academic, knowledge exchange and teaching staff wishing to increase their digital visibility View Course Details > SPIRAL - Considering your Career Options show This workshop will provide participants with an overview of the possible career pathways, both academic and non-academic, available to research staff as well as how to progress along these tracks. Target Audience: For Research Assistants, Research Associates and Research Fellows View Course Details > SPIRAL - Designing and Delivering Successful CPD show This practical one-day workshop will provide a framework for the development and design of sessions and workshops which will be engaging and relevant. Target Audience: For academics / researchers expected to deliver CPD sessions to groups of professionals View Course Details > SPIRAL - Engaging with Industrial Partners show This practical ½ day workshop is to support academics become more effective at engaging with industry partners. It has a specific focus on Research and KE activities within a consultancy role to the industrial partner. Target Audience: For those who are engaging with industry partners View Course Details > SPIRAL - Enhancing Your Research Reputation show This workshop will provide an overview and awareness of the key aspects in leveraging your research reputation within industry, society and other academic institutions. Target Audience: For those who would like to enhance their research reputation View Course Details > SPIRAL - Fear of the Blank Page show This workshop will focus on writing productivity, how to start, how to keep going and how to finish. Target Audience: Research, academic, knowledge exchange and teaching staff View Course Details > SPIRAL - Financial Essentials for KE and Research show This practical workshop will give an overview of the key aspects of effective planning and management of grant bids both for pre and post award. Target Audience: For those who have a grant or are planning to apply View Course Details > SPIRAL - H2020 : How to Write a Competitive Proposal for Horizon 2020 show Dr Sean McCarthy, Hyperion Ltd, will deliver a course to train staff to write professional and competitive research proposals for Horizon 2020. Dr McCarthy has delivered training to top universities across Europe and has almost 40 years’ experience in all aspects of European Research. Target Audience: Academic /Research/Support staff – all levels View Course Details > SPIRAL - Horizon 2020 Future Emerging Technologies Scheme show This interactive briefing session will provide colleagues with information about the process of applying to the Future & Emerging Technologies scheme for collaborative high-risk research. Target Audience: Academic/Research staff - all levels View Course Details > SPIRAL - Horizon 2020 Overview of the programme show This session provides an overview of funding opportunities available through the European Commission's Horizon 2020 Programme for Research & Innovation. Target Audience: Academic / Research Staff at all levels View Course Details > SPIRAL - Hosting conferences and events show This session will give an overview of the venues and services available at the University for hosting conferences and events. Target Audience: For those wishing to attract and host conferences and events at the University View Course Details > SPIRAL - How to Engage with People as an Academic Consultant show In this one-day session you will learn some key techniques for marketing yourself as a consultant. Target Audience: Academic/Research Staff, all levels View Course Details > SPIRAL - How to get started with Supervision show This workshop aims to support research staff who provide informal supervision to undergraduate, masters and doctoral students. Target Audience: For Research Assistants, Research Associates and Research Fellows View Course Details > SPIRAL - Impact and Influence show This lively and enjoyable session, run by VOX Coaching, will explore practical communication skills that will help you increase your confidence, become someone to whom others want to listen and achieve greater impact and influence. Target Audience: Academic & Research Staff View Course Details > SPIRAL - In the Spotlight show This stimulating and involving course, run by VOX Coaching, will help you gain confidence and speak compellingly in front of any audience. Target Audience: For those who would like to get their voice heard and increase their confidence when communicating with any audience View Course Details > SPIRAL - Managing Research Projects show This full day practical workshop will look at the tools and techniques used in managing research projects which will build processes and structures that support project delivery. You should bring your own unique challenges for discussion. Target Audience: For academics / researchers managing projects View Course Details > SPIRAL - Motivating and Developing Teams show This workshop will help you manage your research team to deliver successful projects. It will help you work effectively through your team to deliver results and develop others' capability to perform. Target Audience: For those in a leadership role View Course Details > SPIRAL - Networking with external partners show This workshop will provide academic, research and knowledge exchange staff with an insight into mechanisms and strategies for improving engagement with networking opportunities and managing the outcome of these. It will empower staff in networking situations and help overcome feelings Target Audience: For those who would like to gain an overview and awareness of the key aspects of working with external industry partners View Course Details > SPIRAL - Preparing and Applying for Fellowships show This workshop will provide participants with information about types of fellowships, the application/selection processes and support available to those seeking to apply for fellowships at Strathclyde. Target Audience: For Research Assistants, Research Associates and Research Fellows View Course Details > SPIRAL - Preparing your first lectureship application show Aimed at Research Staff planning an academic career, this is an interactive day of sharing practice and exploring both the big picture and the detail of academic job applications, focussing on your first lectureship. Target Audience: Research staff planning an academic career View Course Details > SPIRAL - Project Management for Research and K.E. show This two day practical workshop will look at the tools and techniques used in managing research projects to build processes and structures that support delivery. You should be prepared to discuss one of the projects you are currently working on for some of the practical work. Target Audience: For academics / researchers managing projects View Course Details > SPIRAL - Project Management for Research and K.E. - webinar show This webinar will look at the tools and techniques used in managing research projects to build processes and structures that support delivery. You should be prepared to discuss one of the projects you are currently working on for some of the practical work. Target Audience: For academics / researchers managing projects View Course Details > SPIRAL - REF2021 Staff Circumstances Information Sessions show Information sessions for all REF-eligible staff. Target Audience: REF eligible staff View Course Details > SPIRAL - REF2021@Strathclyde show These lunch-time sessions are an opportunity for academics to find out more about the Research Excellence Framework and ask any questions they may have about it. Target Audience: Academics new to Strathclyde or new to REF or anyone with any questions. View Course Details > SPIRAL - Research Grant Workshop show This workshop will introduce ‘a recipe’ for an extremely efficient approach to writing a research project grant, such as a research council standard grant, that makes it possible to produce a case for support in 2 weeks. Target Audience: For those who are writing research grant and have a fundable project in mind. View Course Details > SPIRAL - Research Integrity in Practice show A highly interactive, half-day workshop, looking at the fundamentals and practice of research integrity and the slip-ups that can occur. The session examines breaches, the pressure that leads to them and possible responses to better manage research integrity. Target Audience: Anyone looking to enhance their own, or others' practice. Research & academic staff. View Course Details > SPIRAL - Research Staff Induction show The University welcomes new research staff with a dedicated session three times a year. It is advised that Research Staff attend both the General New Staff Induction seminar as well as the Research Staff Induction Event. Target Audience: Research Staff new to the University View Course Details > SPIRAL - Seven Secrets of Successful Research Supervision show You know what your research student should be doing, but it just does not seem to be happening. Despite your best efforts to set up good habits for your student, it does not work. Why is this, and what can you do to make completing a PHD easier for your students and for you? Target Audience: For supervisors of doctoral research students View Course Details > SPIRAL - Sketchnote for Conferences show Learn about the benefits of sketch-noting and discover (or hone) your own graphic note-taking talents to capture and record the key messages from conference sessions Target Audience: Academic, Research, Teaching KE and Professional Support Staff View Course Details > SPIRAL - Spectacular images and Visualising Information show This workshop covers the principles of visualising data, examples of excellent visualisations and poor visualisations and case studies including examples from the instructor’s own publications and experience. Target Audience: Research and Academic Staff View Course Details > SPIRAL - Strathclyde Writing Retreat show The Strathclyde Writing Retreat supports participants wishing to make significant progress on writing projects by allowing sufficient time to immerse themselves in the writing activity and to benefit from peer support. Target Audience: All Staff View Course Details > SPIRAL - The Erasmus+ Programme show An overview of opportunities beyond student and staff exchange for funded European collaborative activity for staff of the University in the EU Erasmus+ programme. Target Audience: Academic & Professional Services staff interested in funded European collaborative projects in education, learning and knowledge exchange. View Course Details > SPIRAL - The Importance of Impact in Research Careers show This workshop is about understanding the impact agenda and what this means for researchers. Target Audience: For academics / researchers who need to develop their understanding of the impact agenda View Course Details > SPIRAL - Turbocharge Your Writing (for staff) show Would you like to know the secret to high output, low stress scholarly writing? In academia it is often assumed that writing comes naturally. However, an overwhelming body of research shows that there are clear and practical strategies that can increase your writing productivity. Target Audience: Academic/Research Staff, all levels View Course Details > SPIRAL - UKRI Future Leaders Fellowships Information Session show This open session will provide information about the UKRI Future Leaders Fellowships scheme and Strathclyde’s related internal processes. Target Audience: Research Staff and Early Career Academic Staff. View Course Details > SPIRAL - UKRI New Investigator Scheme Information Session show Join us for an information session designed to give all attendees a thorough overview of the new investigator scheme offered by all UK research councils. Target Audience: Chancellors Fellows & early career researchers across all faculties View Course Details > SPIRAL - Understanding Industry to Communicate Effectively show This workshop will provide academic, research and knowledge exchange staff with an overview of the key influences on engaging with external organisations and how this can be improved through an understanding of how businesses are structured and operate. Target Audience: For those who would like to gain an overview and awareness of the key aspects of working with external industry partners View Course Details > SPIRAL - UNIque Women's Online Career Development Programme show An online course run over six weeks for women in research staff roles across the UK considering their next career step. Target Audience: Women in research staff roles planning their next career step View Course Details > SPIRAL - Virtual Writing Retreat show This recurring, weekly Virtual Writing Retreat offers all staff the opportunity to block out time to focus on their writing in a supportive virtual environment. Target Audience: All staff View Course Details > SPIRAL - Writing Successful Grants show Dr Bob Porter, a nationally recognised leader in the field of grantsmanship, will deliver this workshop which will provide you with the basic principles of how to write a winning grant proposal. Practical grant writing exercises will be interspersed throughout the workshop. Target Audience: Academic/Research Staff, all levels View Course Details > SPIRAL H2020 Marie Sklodowska-Curie Individual Fellowship Scheme show This interactive session will provide proposal development support to colleagues wishing to submit a proposal to the Marie Sklodowska-Curie Individual Fellowships (IF) scheme within Horizon 2020 (next deadline: 12 September 2018). Target Audience: Academic/Research staff - all levels View Course Details > SPIRAL- Increasing and Assessing the Visibility of your Research show This session will introduce and explore recent changes in the scholarly publication landscape, particularly the growing importance of Open Access (OA). Target Audience: For those wishing to understand more about the changing scholarly communications landscape and strategies for improving research citation impact View Course Details > SPIRAL The Faculty of Engineering - Grant Writing Challenge show The purpose of this programme is to improve grant writing skills in order to increase the successful funding of grant applications. Target Audience: Academic staff who are writing grants and wishing additional support View Course Details > SPIRAL The Faculty of Science Grant Writing Challenge show The purpose of this programme is to improve grant writing skills in order to increase the successful funding of grant applications. Target Audience: Academic staff who are writing grants and wishing additional support View Course Details > SPIRAL: Maximising Cost Recovery on Research show Maximising cost recovery on research - guidance when costing or approving research proposals. Target Audience: Staff who produce costings for research, approve such costings, or have responsibility for financial management of research View Course Details > SPIRAL-Research &Funding Opps in N'work Science & Intelligence Systems show This session will provide an overview of the US Army Research Office and outline basic research and funding priorities and opportunities available in Network Science and Intelligence Systems. Target Audience: Academic, Research & Research Support Staff at all levels View Course Details > STACK Users at Strathclyde show STACK is an online assessment system for STEM subjects, designed to assess students’ answers to questions with numeric or algebraic answers. Target Audience: Academic/Teaching staff using, or interested in using, STACK for online assessment and feedback View Course Details > Stand and Deliver show This course is designed for staff members involved in delivering presentations and public speaking. voicebusiness uses specially adapted acting techniques for the business environment which are coupled with well-established disciplines such as NLP. Target Audience: Staff members involved in delivering presentations and public speaking. It maybe particularly helpful to those involved in research & knowledge exchange activities. View Course Details > STEP - Flip Your Classroom show To allow staff to explore tools, methods and principles of supporting reflective learning activities online. A 'flipped classroom' format involves students working at home on the content that is normally delivered during a traditional 'lecture'. Target Audience: Staff who are involved in teaching within the university View Course Details > STEP - Peer Instruction: an introductory workshop show The session will include some theoretical background, but will focus on the “how-to” of Peer Instruction, with practical strategies, software tools, and potential pitfalls. Participants will have an opportunity to create their own resources during the session. Target Audience: Staff involved in delivering undergraduate teaching in the form of lectures. View Course Details > STEP - Writing online assessment questions using STACK show STACK is a computer aided assessment system with a focus on automatically establishing objective properties of answers which have mathematical content. Target Audience: Teaching Staff View Course Details > STEP - AFHEA/ FHEA Applicants - Peer Support Network show Peer Support Network for applicants of Associate Fellowship and Fellowship to HEA Target Audience: Academic & Teaching Staff Applicants for Associate & Fellowship of HEA View Course Details > STEP - Blended & Online Learning & Teaching Drop-In Session show This session is designed to allow staff to drop-in to seek advice on any aspect of learning and teaching using blended and online learning. Target Audience: Staff involved in delivering teaching. View Course Details > STEP - CMALT Peer Support Network show This is a network to support the pilot group who are working towards CMALT accreditation at Strathclyde Target Audience: All staff whose work is touched by learning technology View Course Details > STEP - Designing Online and Blended Learning show This Masterclass will allow participants to reflect on how learning activities can be designed to create effective online and blended learning environments through presentation and discussion of design frameworks and practical activities underpinned by relevant theory and pedagogy Target Audience: All staff involved in designing learning activities within the university View Course Details > STEP - Disability Awareness show This session will increase awareness of disability-related issues and consider the impact that having a disability can have on the University experience Target Audience: Teaching, Academic and APS Staff View Course Details > STEP - Dyslexia Awareness show Workshop on dyslexia awareness Target Audience: Academic Staff View Course Details > STEP - Embedding Employability Workshop show A workshop to be delivered by winners of the 2017 Higher Education Academy Collaborative Award for Teaching Excellence (CATE) Target Audience: Those involved in designing & delivering undergraduate teaching View Course Details > STEP - Embedding Sustainability and Research in Education show This online sessions with Q & A will offer an introduction to the Vertically Integrated Projects for Sustainable Development programme and outline what’s involved in setting up and running a student-facing research project. The VIP4SD team will offer advice and answer questions. Target Audience: Academic and academic support staff, but open to all staff View Course Details > STEP - Ensure an Inclusive Approach in the Classroom show This workshop will explore current inclusive teaching methods and encourage participants to consider how these could be applied within their own disciplinary areas. Target Audience: Teaching, Academic and APS Staff View Course Details > STEP - Evidencing the Impact of Teaching on Learning show One Day Event; Evaluating teaching development in higher education; towards impact assessment Target Audience: Teaching Staff/ Programme Leaders across University View Course Details > STEP - Harnessing Creativity and Performativity to Enhance Student Eng show This workshop will offer participants the opportunity to try some of these techniques in a safe and supportive environment while benefiting from feedback from the instructor (with background and expertise in Theatre, Voice, and Communication) and other participants. Target Audience: All staff involved in delivery of teaching within the university View Course Details > STEP - HEA Assessor Training show HEA fellowships assessor training Target Audience: HEA Assessor Trainers View Course Details > STEP - HEA Fellowship Information Session show This workshop will introduce you to the Strathclyde Recognition Pathways, discuss the requirements for recognition, assist you in selecting the most appropriate Descriptor category to work toward. Target Audience: Academic,Teaching APS Staff View Course Details > STEP - How to … Design Effective ‘Assessment For Learning’ show This session will explore ‘Assessment for Learning’, how this fits with Strathclyde Assessment and Feedback policy, and review specific examples of approaches based on this model Target Audience: Academic Staff View Course Details > STEP - How to use Myplace - Reflective learning Activities show This session will allow staff to explore tools, methods and principles of supporting reflective learning activities online Target Audience: Staff involved in teaching View Course Details > STEP - How to use Plickers show How to use Plickers - a simple and effective tool for in-class real time feedback. Target Audience: Information to follow... View Course Details > STEP - How to... use Myplace Peer Review show This session will allow staff to explore the MOODLE/Myplace activity ‘Workshop: Assignment’ used for peer review. Target Audience: Teaching Staff View Course Details > STEP - 'How to...Write good multiple-choice questions' show Exploration of evidence-based practice for writing good (or bad!) MCQ, and approaches to testing higher-order thinking skills. Target Audience: All staff who teach using multiple choice questions View Course Details > STEP - Introduction to Augmented Reality (AR) show Zoom taught Online Course - Augmented reality (AR) is a growing field of technology where reality is expanded and enhanced by digital elements generated by a computer. Target Audience: Teaching Staff View Course Details > STEP - Introduction to Storytelling (2 parts) show This series of 2 short workshops are hosted by Alice Fernbank, a professional storyteller – and teacher. Target Audience: Teaching, Academic and APS Staff View Course Details > STEP - Leadership in Learning & Teaching Network show This network is designed to support current, experienced, and emerging leaders within a learning and teaching context. Target Audience: Staff who work in a leadership role, or who are interested in developing leadership in learning and teaching within the university View Course Details > STEP - Library Workshop for Academic Staff show “What has the Library ever done for us?” – An interactive workshop exploring the Andersonian Library’s current Information Literacy (IL) activities and how the Library can best support you and your students. Target Audience: Academic Staff View Course Details > STEP - Library Workshop for Administrative Staff show “How can the Library help us to help our students?” – An interactive workshop exploring the Andersonian Library’s current activities and how the Library can best support you to help your students. Target Audience: Administrative & Support Staff View Course Details > STEP - Make documents accessible show This practical workshop will show participants how to create accessible word and PDF documents ensuring that they are readable by all, including people with disabilities. Target Audience: Teaching, Academic and APS Staff View Course Details > STEP - Myplace Gradebook show This session will look at the MyPlace Gradebook, covering basic use, such as categories and weighting, to more complex functions, such as grade items. Target Audience: Teaching and Administrative Staff View Course Details > STEP - Myplace Groups & Groupings show This session will provide staff with an understanding of how Groups and Groupings work in Myplace, which can be the key to administering many classes. Target Audience: All staff engaged in teaching View Course Details > STEP - Online/Blended Learning for Programme Leaders CH 2 show This course is designed to support Programme/Course Leaders in leading their teams to transform academic classes to well-designed blended and online learning formats that are designed to best support student learning, and to be resilient as we continue to deal with this crisis. Target Audience: Academic, Teaching, Research and KE Staff View Course Details > STEP - Pedagogy and Publication Network (PPN). show The purpose of this peer support network is to promote and support pedagogical research and publication across the disciplines within the University. The group is intended to take the form of a Community of Practice (CoP) through organic growth. Target Audience: All staff with an interest in pedagogical research and publication View Course Details > STEP - Playful Learning Group show A Playful Learning interest group meeting to discuss how to use playful methods and to support one another in developing ideas. Target Audience: Teaching Staff View Course Details > STEP - Playing for Education Masterclass show This masterclass draws on Giskin's experience of designing and delivering teaching, in an interdisciplinary environment at Imperial College London, to show techniques for promoting student engagement, learning and subjective well-being. Target Audience: Teaching Staff View Course Details > STEP - Playing for Education Workshop show This workshop will give participants the opportunity to explore the design and use of prop-based games and activities, with an emphasis on games inspired by ‘escape rooms’. Target Audience: Teaching Staff View Course Details > STEP – Quick 1 hour Session on Activity Completion & Engagement Report show This short lunchtime session will teach you the basics about the Activity Completion settings within Myplace and how these settings can be used to monitor the engagement of an individual student or class with the teaching and learning materials on Myplace through the Engagement Report Target Audience: Teaching Staff View Course Details > STEP - Quick 1 hour STEP session on ASSIGNMENT show This short lunchtime session will teach you the basics about the Myplace assignment activity, which provides a space into which students can submit work for teachers to grade and give feedback on. Target Audience: Teaching Staff View Course Details > STEP - Quick 1 hour STEP session on FORUM show In this session you will participate in a number of forums.This will enable you to understand how the differing settings effect the way that posts are displayed. You will also follow step by step instructions to create a new forum. Target Audience: Teaching Staff View Course Details > STEP - Quick 1 hour STEP session on Gradebook Weightings show STEP - Myplace Gradebook Weightings Target Audience: Teaching Staff View Course Details > STEP - Quick 1 hour STEP session on How to Post an Advert show This session will explain how to use the ‘Notice’ feature on Myplace to send an advert with adjoining image. Target Audience: Teaching Staff View Course Details > STEP - Quick 1 hour STEP session on Myplace - Grade Visibility show This session will be specifically useful to administrative or grading staff who have some responsibility for returning grades and feedback to students. Target Audience: Teaching Staff View Course Details > STEP - Quick 1 hour STEP session QUIZ show This short lunchtime session will teach you the basics about the Myplace quiz activity and how to create a simple multiple choice quiz. The Myplace quizzes are a set of questions grouped together, to be answered by a student in one sitting. Target Audience: Teaching Staff View Course Details > STEP - QuickStep ; Teaching with Zoom show A short 1 hour tutorial to introduce participants to the Zoom application Target Audience: Teaching Staff View Course Details > STEP - Setting Up a Basic Forum show This Zoom Taught course introduces participants to the pedagogical considerations of setting up a meaningful discussion forum. It will also provide a student perspective of using such and supervised practical experience in setting-up and configuring this flexible active learning tool. Target Audience: Teaching and Admin Staff View Course Details > STEP - Setting up Basic Quizzes show This course will introduce participants to the main pedagogical uses of quizzes and the key principles of good question design. Target Audience: Teaching and Admin Staff View Course Details > STEP - Sharing Practice – Learning About Communication through ‘Live L show Sharing Practice – Learning About Communication through ‘Live Learning’ In this session we will describe how we have collaborated, the scope of the workshops and have a demonstration of some of the activities involved. Target Audience: Staff who are involved in learning and teaching within the university View Course Details > STEP - Sharing Practice: Encouraging development of social discipl... show Encouraging development of social disciplinary understandings through innovative teaching activities. Target Audience: The coursework is replicable in any department/ faculty where the students will join a vocational (accountancy, engineering medicine, law, etc.) community of practice on graduating. View Course Details > STEP - Staff part-time Doctorate support Network show Monthly lunchtime meetings every month to provide peer support for Strathclyde Staff members studying part-time doctorates The sessions will involve: Some CPD activities (e.g. speakers Target Audience: Staff members studying part-time doctorates View Course Details > STEP - Success on Screen show This course equips participants with the technical know-how they need to make brief and effective videos; camera use, lighting & sound, composition and preparing & rehearsing content. It also enables them to develop a flexible, professional communication style & confidence. Target Audience: Academics looking to get information and ideas across to a range of audiences through recorded video. View Course Details > STEP - Summer Course (Re)Design Challenge show The Summer Course (Re)Design challenge aims to provide a network of support for staff who would like to (re)design courses or aspects of their teaching, but who struggle to find the time to do this. Target Audience: Academic and Teaching Staff View Course Details > STEP - Supporting administration of classes in Myplace show This session will allow staff to explore tools and methods of administering classes online and organising a cohort. Target Audience: Staff wishing to find out more about administering classes efficiently online in Myplace View Course Details > STEP - Supporting social learning show This session will allow staff to explore tools, methods and principles of social learning online Target Audience: Staff wishing to find out more about social learning activities online View Course Details > STEP - Teachers PET (Performance Evaluation Tool) show Teachers PET (Teachers Performance Evaluation Tool) is a system for collecting feedback from students about classes and their delivery. Questionnaires are prepared for each class, they can be completely different and can run concurrently. Each questionnaire has a feedback window. Target Audience: Teaching, Academic and APS Staff View Course Details > STEP - Teaching and Supporting Trans and Gender Diverse Students show This session will explore working with trans and gender diverse students, and consider the ways in which we can cultivate inclusive teaching and learning environments. Target Audience: Those involved in teaching, learning and assessment, those with an interest in supporting trans and gender diverse students View Course Details > STEP - Teaching using live online collaboration platforms. show This session will allow staff to explore tools, methods and principles of tools that support teaching classes live online. Target Audience: Staff wishing to find out more using tools which enable live online teaching of students. View Course Details > STEP - Teaching, Assessment and Feedback with Technology show This workshop will explore a technological approach to delivering a class, using a system developed in the CIS department. The system hosts many aspects of the delivery process, integrating teaching materials with video content and machine-assessed online exercises. Target Audience: Faculty of Science staff View Course Details > STEP - Transforming Assessment and Feedback Challenge show The Transforming Assessment challenge aims to provide a network of support for staff who would like to (re)design formative and/or summative assessment opportunities. Target Audience: Staff who are involved in learning and teaching within the university View Course Details > STEP - Transforming Assessment Drop -In Session - ONLINE show This Zoom taught online session is designed to allow staff to drop-in to seek advice on any aspect of assessment design and delivery. Target Audience: Staff involved in delivering teaching View Course Details > STEP - Use Feedforward to Enhance Feedback show This session will focus on how the traditional retrospective focus on feedback can be flipped for assessments and assignments, and will also explore real-time and embedded feedback. Target Audience: Staff who are involved in learning and teaching within the university View Course Details > STEP - Use Jigsaw Learning show Jigsaw learning is a form of co-operative learning that can be used in the classroom to encourage students to learn from each other in a way that also encourages individuals to take responsibility for their assigned work. Target Audience: Staff who are involved in learning and teaching within the university View Course Details > STEP - Use Technology to Enhance Feedback show . This session explores ways in which technology might be used to enhance feedback. This will include the use of audio feedback, polling software, and clicker technology. Target Audience: Staff who are involved in learning and teaching within the university View Course Details > STEP - VIRA Catch up Session show VIRA Catch up Session This session is for anyone in the process of applying for the Vitae International Researcher Award to support you in completing your application. The deadline for the next round of submissions will be 31st May Target Audience: This session is for anyone in the process of applying for the Vitae International Researcher Award View Course Details > STEP - What about me?: Supporting Staff, Supporting Students show This training has been developed by students in order to support staff in supporting the first year transition of students, particularly their transition into the academic environment and how this can also support social integration to university life. Training will: Target Audience: All staff involved in delivery of 1st year undergraduate teaching View Course Details > STEP - Work with students who are blind/visually impaired show This session will increase awareness of the needs of students who are blind or visually impaired and the barriers they face in higher education. Target Audience: Teaching, Academic and APS Staff View Course Details > STEP - Work with students who have Asperger’s Syndrome show This session will increase awareness of the needs of students with Asperger’s Syndrome and the barriers they face in higher education. Participants will be encouraged to consider how to make the learning and wider University environment accessible to these students. Target Audience: Teaching, Academic and APS Staff View Course Details > STEP - Working with students who are d/Deaf or hearing impaired show The aim of this session is to raise awareness of the barriers to learning that d/Deaf and hearing impaired students may face. Target Audience: Teaching, Academic and APS Staff View Course Details > STEP - Workshop on digital and blended Learning Course (Re) Design show This workshop is delivered by Prof. Grainne Conole. The full day workshop will allow participants to reflect on how learning activities can be designed to create effective online and blended learning. Target Audience: Teaching Staff View Course Details > STEP - Writing good multiple-choice questions - Online Session show Zoom-taught exploration of evidence-based practice for writing good (or bad!) MCQ, and approaches to testing higher-order thinking skills. Target Audience: All staff who teach using multiple choice questions View Course Details > STEP- Effectively use Social Media in Teaching & Learning part 1 show These 2 workshops will help you learn how to use social media tools intelligently and responsibly to instruct, communicate with, and engage your students in ways that are familiar and meaningful to them. Target Audience: Attendees should ideally have teaching responsibilities or at least have a vested interest in university teaching View Course Details > STEP- Effectively use Social Media in Teaching & Learning part 2 show These 2 workshops will help you learn how to use social media tools intelligently and responsibly to instruct, communicate with, and engage your students in ways that are familiar and meaningful to them. Target Audience: Attendees should ideally have teaching responsibilities or at least have a vested interest in university teaching View Course Details > STEP- How to become an Apple Teacher show If you are an academic, teaching or support member of staff who uses (or who is interested in using) Apple products or Google software, you can distinguish yourself by becoming a certified ‘Apple Teacher’ or ‘Google Educator’. Target Audience: academic, teaching, knowledge exchange and support staff View Course Details > STEP How to encourage critical engagement with disciplinary lit.. show Reading student's written work so often provokes the reaction, "How could they write that!?" The "CRAP detector" is a straightforward rubric which can be used by students from first year undergraduates to doctoral students to start them thinking and writing critically.' Target Audience: Staff wishing to explore a number of straightforward rubrics to allow students to assess the usefulness of a range of material. View Course Details > STEP Learning & Teaching in an International Technological University show This annual conference is designed to showcase current best practice and explore new pedagogical innovations. Target Audience: All staff involved in Learning & Teaching at the University View Course Details > STEP -Studio in your Pocket -How to Use Video & Audio in your Teaching show This session aims to provide you with the knowledge and skills to improve your confidence in using video as part of your teaching. Target Audience: Teaching Staff View Course Details > STEP/SPIRAL - Delivering ad-hoc Lectures show The session is aimed at Early Career Researchers wishing, or expected, to deliver ad-hoc lectures and teaching sessions that may be unrelated to their own research or on core subject material. Target Audience: Research Assistants, Research Associates and Research Fellows with little or no teaching experience. View Course Details > STEP-Design effective mathematical digital assessments - STEM subjects show Practical session. Target Audience: Academic staff involved in design and delivery of STEM courses containing strong mathematical content. View Course Details > STEP-Making effective use of technology and learning spaces at Strath show This open session is an opportunity for staff involved in L & T to come along and see the newest, upgraded learning and teaching spaces at Strathclyde, learn how to use them, and talk to learning technology staff about using the equipment in the best way to support students. Target Audience: Staff involved in learning and teaching View Course Details > STEP-Positively influencing the NSS: Building a community of learners show This session will outline initiatives put in place by Strathclyde Psychology in support of building communities of learners. Strathclyde Psychology regularly scores highly in NSS scores for overall satisfaction and this year saw a 10% increase in ‘Learning Community’ scores. Target Audience: University Staff involved in learning and teaching View Course Details > STEPTech Autumn Seminar Series: Part 1 - Teaching with Lightboards show Lightboards offer a way to create videos that complement flipped, online and blended learning. A lightboard is an illuminated glass panel that allows a lecturer to write while facing the audience. Target Audience: Staff in academic, technical and professional job families who are involved or interested in the delivery and/or support of online and blended learning View Course Details > STEPTech Autumn Seminar Series: Part 2 – Digital Storytelling show Digital storytelling to enhance the student experience Target Audience: Staff in academic, technical and professional job families who are involved or interested in the delivery and/or support of teaching, learning and assessment View Course Details > STEPTech Autumn Seminar Series: Part 3 - Virtual and Augmented Reality show Immersing students in virtual and augmented reality Target Audience: Staff in academic, technical and professional job families who are involved or interested in the delivery and/or support of teaching, learning and assessment View Course Details > STEPTech Peer Support Network show The purpose of this network is for academic staff with a wide range of experiences and varying levels of confidence to get together, ask questions, learn from and support one another. Target Audience: Any staff who would like to participate in an active, ongoing peer support network, learn from one another, and share their own practical experiences of using technology to enhance teaching and learning at Strathclyde. View Course Details > Strathclyde Carers' Group show Bi-monthly meetings at which carers can network, provide feedback on University support for carers and hear speakers on topics of interest to carers. Target Audience: All staff View Course Details > Strathclyde Women's Week - Mind Body and Soul session show A Mind Body and Soul session with Seona from Strathclyde Sport. Target Audience: Women at Strathclyde View Course Details > Strathclyde Women's Week - Pilates for Pelvic Floor show A Pilates class taken by Pilates instructor Scott from Strathclyde Sport. Target Audience: Women at Strathclyde View Course Details > Strathclyde Women's Week - Walk and Talk Menopause show A walk and talk session with Cat from Strathclyde Sport Target Audience: Women at Strathclyde View Course Details > Strathclyde Women's Week - Weights for Women show A weights session with Marc from Strathclyde Sport. Target Audience: Women at Strathclyde View Course Details > Student centred customer service for technicians show The aim of this full day course for technicians is to explore various models and approaches to customer service and build the skills essential in delivering an excellent student centred technical service. Target Audience: Technicians View Course Details > Supervising Postgraduate Research show This module enables you to engage with the professional and theoretical underpinnings and political drivers of national developments in research and research supervision in Higher Education in the UK. Target Audience: Academic , Research KE and Teaching Staff View Course Details > Supporting International Students show This workshop will explore key considerations for staff supervising international research students. This workshop can be used as a ‘Day-to-Day Supervision Skills’ option towards the Strathclyde Supervisor Development Programme. Target Audience: All staff with a role in PG Research Supervision View Course Details > Supporting Your Strathclyde PGR Student show This workshop will provide tools and advice on getting your postgraduate research students off to the best start at Strathclyde. It is a Core Workshop of the Strathclyde Supervisor Development Programme. Target Audience: All staff with a role in PG Research Supervision View Course Details > Talk like TED in a Day! show Come along to this full day workshop in order to master the art of storytelling, learn how to paint strong visual imagery and understand how to get your audience behind your ideas, no matter what they are. A fun but challenging masterclass for those who need to captivate audiences. Target Audience: Staff members involved in delivering presentations and public speaking View Course Details > TALON Part 2 show Part 2 includes three weeks during which some engagement is expected (approximately 8 hours in total). Other time will be spent on developing and evaluating their online classes or activities. Tutors can be contacted at any time (within reason!) until assessment submission, however Target Audience: The aim of the module is to allow participants to experience being an online student while at the same time exploring the implications and opportunities of teaching and learning online. View Course Details > Taste of Appreciative Inquiry show A practical two-day Appreciative Inquiry course covering the principles of AI tools and a practical understanding of AI. This course includes post-training assignments, including journaling and a small-scale AI intervention. Target Audience: Staff in Leadership Roles View Course Details > Teaching Learning and Assessment within the Disciplines show This module provides a series of activities and scholarly readings to help colleagues articulate the key conceptual transformations that are fundamental within their discipline(s) and identify how best to teach these to their students. Target Audience: Academic & Research Staff View Course Details > Teaching Learning and Assessment within the Disciplines Online show This class has been developed for Online delivery and will be offered Online for the foreseeable future Target Audience: Academic & Research Staff View Course Details > Technical Staff Development Programme Information Session show This introductory session is open to all Technical staff, and is designed to inform staff about the Technical Staff Development Programme. Target Audience: Technical Staff Grade 3 - 8 View Course Details > Technical Staff Programme Level 1 - Information Session show A one hour session which will provide an overview of the individual development sessions, how to engage in the optional elements of the programme, pre-programme objective setting, and the options for Professional Registration and external accreditation. Target Audience: Technical staff - grades 3-5 View Course Details > Technical Staff Programme Level 2 - Information Session show A one hour session which will provide an overview of the individual development sessions, how to engage in the optional elements of the programme, pre-programme objective setting, and the options for Professional Registration and external accreditation. Target Audience: Technical staff - grades 6-8 View Course Details > Technician’s Development Session – CPD Opportunities show Are you a technician interested in your continual professional development? Come along and hear how you can benefit from HEaTED CPD activities. HEaTED has thousands of CPD activities, designed to inspire technicians at every stage of their career. Target Audience: Technicians View Course Details > The Faculty of Science Publication Challenge 2020 show The Publication Challenge this year is focused on improving the quality and quantity of publications for research staff. It will draw on and share best practice from across the Faculty to give staff a series of workshops focussing on key aspects of academic publishing. Target Audience: aimed at research staff who have some experience in writing papers, but want to write better papers. View Course Details > TLA BESPOKE SESSION show Teaching Learning & Assessment within the Disciplines We are planning to run a bespoke TLA session for those TLA participants who have not submitted their observation form or undertaken this activity. Target Audience: Academic Staff View Course Details > UK Research Office Annual Visit: European Funding and Brexit show Format of Event: Information Session with an Opportunity for a Q&A. This session will provide an overview of the current situation of the UK in EU programmes such as Horizon 2020 and Erasmus+, in light of the ongoing Brexit process. Target Audience: Academic/Research Staff - all levels View Course Details > UK Research Office Annual Visit: Future EU Funding Programmes show This session will introduce the next generation of EU programmes, which will run between 2021 and 2027 alongside Horizon Europe, based on the European Commission’s proposals published in June this year. Target Audience: Academic/Research Staff - all levels View Course Details > UK Research Office: Maximising Impact in Horizon 2020 show This session will focus on addressing the Impact criterion of Horizon 2020 proposals. It will include information on what the evaluators understand by impact on EU projects and what measures must be taken by the beneficiaries to maximise it on Horizon 2020-funded projects. Target Audience: Academic/Research Staff - all levels View Course Details > UKRO Annual Visit – Brexit Information Session show This session will provide an overview of Brexit provided by our UKRO Senior European Advisor and RKES. Q&A session available. Target Audience: Academic, research and research support staff at all levels View Course Details > UKRO Annual Visit – European Defence Fund show This session will be provided by our UKRO Senior European Advisor on European Defence Fund and other non-Horizon Programme Opportunities. Target Audience: Academic, research and research support staff at all levels View Course Details > UKRO Annual Visit – European Innovation Council (EIC) show This session will be provided by our UKRO Senior European Advisor on European Innovation Council funding. Target Audience: Academic, research and research support staff at all levels View Course Details > UKRO Annual Visit - Horizon Europe and the Remainder of the H2020 Prog show This session will be provided by our UKRO Senior European Advisor on European Innovation Council funding. Target Audience: Academic, Research and Research Support Staff at All Levels View Course Details > Understanding and Exploring Knowledge Exchange Online show This class has been developed for Online delivery and will be offered Online for the forseeable future. Target Audience: Academic & Research Staff View Course Details > Using Theory of Change for Impactful GCRF Research - An Introduction show Theory of Change for International Development Research Target Audience: Academics and Research Support Staff View Course Details > What is Gender-based Violence (GBV)? show The aim of this half day course is to highlight what gender-based violence is, why it happens and will focus on good practice responses Target Audience: Those who work in a front-facing role with students or staff in a support or advisory role such as in University Residences, Estates and Security services, HR, Student Advice and Health Services, Student Advisors, OH, Academic Course Administration View Course Details > Women into Leadership show Spend the day with colleagues exploring your personal strengths and leadership style, women and power, increasing confidence and thinking styles. The final sessions of the day will look at how we handle challenging situations and people. Target Audience: Everyone at Strathclyde View Course Details > Women Leaders in Conversation: Session 1 show A talk from Debbie Crosbie followed by a Q&A. Target Audience: Everyone at Strathclyde View Course Details > Women Leaders in Conversation: Session 2 show Networking lunch followed by panel discussion. Target Audience: Everyone at Strathclyde View Course Details > Women's Wellbeing at Work show Women's Wellbeing at Work Target Audience: Everyone at Strathclyde View Course Details > Workplace Wellbeing: Resilience show During this workshop, participants will consider what is Wellbeing and Resilience in their own personal circumstances, identify their own Resilience strengths and approaches they can develop to further develop their ability to bounce-back. Target Audience: Any member of staff wishing to develop their own resilience View Course Details > Writing Competitive ITN Proposals in the H2020 Marie Sklodowska-Curie show This workshop will provide participants with comprehensive advice and guidance on how to develop a competitive proposal for Horizon 2020 Innovative Training Networks. The workshops will be particularly suited to those in the process or developing a bid to the January 2019 deadline Target Audience: Academic / Research staff – all levels Particularly those in the process of developing an ITN proposal for the January 2019 deadline View Course Details > Writing Professional Emails show The importance of professional emails - first impressions and what your customers expect from your email communication. Target Audience: All staff at all levels View Course Details >